BMH assists you to build Customer Support Infrastructure by providing support for Help Desk and Change Management solutions to assist the client establish best practice in Call Centre, Help Desk and Change Management centres using IT Infrastructure Library (ITIL) principles for effective IT infrastructure management to improve quality and levels of service delivery.
BMH Consulting has implemented extensive Service Desk and Change Management systems to enable clients to embrace the ITIL philosophy of best practice into daily operation of their customer support centres. Our satisfied clients include: Department of Emergency Services; Queensland Health; Queensland Police Service; Department of Natural Resources and Mines; Golden Casket Lottery Corporation Limited; and Colorado Group.
BMH Consulting has extensive experience with infra-Help and infra-Change from Infra Corporation and QSM from Datawatch.